Virtual Sales Representative
⇨ We are looking for a responsible and experienced virtual phone representative to join our team. While operating remotely, the sales rep will update files, answer calls and emails, and assist in creating upgrade opportunities.
⇨ The ideal candidate should be tech-savvy, able to communicate through multiple channels and be super organized.
⇨ Responsible for proactively setting estimates or sales appointments. This is done by calling, emailing, texting, and social messaging. Following up with inbound leads & reaching out to prospective customers using all media. All calls are initiated through a company-wide cloud system to keep an accurate log of activity & calls which are recorded.
⇨ Each call should be dispositioned with the outcome noted in a CRM system. Scheduled appointments will be set using a calendar link.
⇨ Helps promote our services, messaging, and image. This is to develop a stellar image by interacting with prospective clients.
⇨ Must have an appreciation for marketing strategies used to demonstrate the company’s culture and brand. Uses every platform available through its own current online presence. Has the ability to gather pertinent feedback and offers plenty of innovative insight.
Duties & Responsibilities
⇨ Answer and direct all phone calls.
⇨ Manage communication and answer emails
⇨ Prepare and organize reports
⇨ Manage social media accounts
⇨ handles customer information confidentially
⇨ Schedule service calls (including reschedules and cancellations)
⇨ Create invoices and close them
⇨ Manage filing systems, update records, organize documentation
⇨ Proficient computer skills.
⇨ Experience with Google Docs, cloud services, and other tech tools
⇨ Well-versed with technology
⇨ Highly organized multi-tasker
⇨ Demonstrates excellent time=management skills
⇨ Self-directed and able to work without supervision
⇨ Excellent verbal and written communication skills
⇨ Strong customer service skills